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Return Policy | Product Guarantee
If the item you ordered gets lost or damaged in transit we will place a claim with the courier. If we can get immediate confirmation of an issue, a replacement order will be shipped immediately upon your request. If you do not wish to replace the order, a refund will be provided upon our receipt of the claim with shipping couriers. Claims typically take 3-5 days to process. (Shipments going via USPS do not offer claim service.) All damaged claims must be filed in writing email to firstname.lastname@example.org within 3 business days of the gift being received.